HALO SPORTSWEAR will accept, for refund or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer.

 - Products must be returned within 21 days of receiving your order

 - Products must be unworn and unwashed with tags still attached

 - They must be in their original packaging e.g. plastic bag/cardboard box

 - Return slip must be completed and included in the return with the item

 

Please specify on the returns slip whether you would like the items to be refunded or exchanged for a different size (and the size you require if this is the case). 

 

RETURN ADDRESS:

Halo Sportswear HQ

Unit 5 Chapman Way

Tunbridge Wells

Kent

TN2 3EF

 

INTERNATIONAL RETURNS (Outside UK)

To proceed, please follow the instructions provided in the link below. This will guide you through the return process and ensure a smooth refund experience: 

Once you have initiated the return as per the instructions, kindly send the items back to the following address. It's crucial to double-check the accuracy of the address to prevent any delivery issues: 

BF GLOBAL WAREHOUSE BV, WITVELDWEG 40 THE NETHERLANDS 5951 AV BELFELD 

Should you encounter any difficulties or have further questions, don't hesitate to reach out to us.

We do not facilitate direct exchanges.

 

EXCHANGES (UK ONLY)

To exchange an item, please send the product back to Halo HQ with the returns slip included, specifying you would like an exchange. Please include the new size you would like on the return slip. 

Once we have received the original item, the exchange will be processed and sent to you. 

 

RECEIVED A FAULTY ITEM?

We're sorry to hear you have received a faulty item. Please email us with the following information:

 - Your Order Number

 - Photos that show the fault as clearly as possible

 

Don't worry about sending your faulty item back to us yet, keep hold of it until you've been in touch and received a response from us.