Returns Policy

UK RETURNS

Please send your product/s back to us at the address provided below. We highly recommend returning your product/s with a tracked postal service.

Please ensure to complete the return slip with the required information, if you no longer have the return slip, a piece of paper with the information will suffice.

Halo HQ, Unit 5 Chapman Way, Tunbridge Wells, Kent, TN2 3EF

HALO SPORTSWEAR will accept, for refund or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer.

  • Products must be returned within 21 days of receiving your order.
  • Products must be unworn and unwashed with tags still attached.
  • Products must be in their original packaging.

Should you encounter any difficulties or have further questions, don't hesitate to reach out to us at sales@halo-sportswear.com

UK EXCHANGES

To exchange an item, please send the product/s back to Halo HQ with the returns slip included, specifying you would like an exchange. Please include the new size you would like on the return slip.

Please beware that exchanges can only be processed if the exchanged size/leotard is currently available.

FAULTY ORDER

If you have received your order with any faults, errors or problems, we kindly ask you to email sales@halo-sportswear.com

Please provide the following:

  • Name and Order Number.
  • Description of The Fault.
  • Any images you can provide of the Fault.

Once our team receives your email they will be able to resolve the fault for you.

INTERNATIONAL RETURNS

Please follow the instructions provided in the link below. This will guide you through the return process and ensure a smooth experience

https://tracking.controlport.co.uk/e9ab6870/1511/return/a8e6de

Once you have initiated the return as per the instructions, kindly send the items back to the following address. We highly recommend returning your product/s with a tracked postal service.

It's crucial to double-check the accuracy of the address to prevent any delivery issues.

BF Global Warehouse BV, Witveld, Witveldweg 40, 5951 AV Belfeld, The Netherland

HALO SPORTSWEAR will accept, for refund, items that are in new condition, unworn, unaltered and free of damages by the customer.

  • Products must be returned within 21 days of receiving your order.
  • Products must be unworn and unwashed with tags still attached.
  • Products must be in their original packaging.

Should you encounter any difficulties or have further questions, don't hesitate to reach out to us at sales@halo-sportswear.com

INTERNATIONAL EXCHANGES

We are unable to facilitate exchanges from our third party warehouse. We kindly ask the product is returned for a refund and re-ordered. 

FAULTY ORDER

If you have received your order with any faults, errors or problems, we kindly ask you to email sales@halo-sportswear.com

Please provide the following:

  • Name and Order Number.
  • Description of The Fault.
  • Any images you can provide of the Fault.

Once our team receives your email they will be able to resolve the fault for you.